Terms & Conditions

Terms & Conditions

1. The photographs of the products are not scaled to size. Most of the products are magnified or close up shots and size and colour may vary when physically seen. Due to practical difficulties like colour settings in each monitor, we cannot guarantee exact colour in photograph.
2. The description of the products have the original information. Which is scaled to size and the weight is accurate to measured.
3. That you have already seen our return policy and accept with the content
4.  Cancellations of orders will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been dispatched.
5.  There is no cancellation of orders placed under the Same Day Delivery category.
6.  No cancellations are entertained for those products that the RC Akshaya marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
7. In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.
8. For multiple orders received from a customer and if shipping address remains the same, for safety reasons, the items will be combined and sent as a single package with Single invoice with details of items. Multiple emails would be sent with shipping information but with same way bill number if package is combined. Customers are requested to check the contents with the invoice incase of multiple orders. If the package weight was below 500 grams, then customers can request for refund of multiple shipping charges paid. Order confirmation and tracking information would be sent only by email. Incase if customers do not receive email confirmation, they are required to contact us with order numbers.
9. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. However if its confirmed that the exact product shown in picture is sent, we will not be able to process any return or refund request because due to practical difficulties we do not take returns.
10. Customers from international locations placing order for delivery within India has to mention their full billing address which matches the payment address of the card which is used for payment.  Further, people placing orders from international locations and delivery within India, there are always chances for people receiving the package handling the package improperly leading to product getting damaged. If the person who receives the item is the same person who places order, he or she would handle it properly. If the people receiving the order doesn’t know about the order and if they handle the package improperly resulting in products getting damaged, then RC Akshaya cannot be held responsible for any such damages. If the billing address cannot be verified with the card holder’s original billing address, then the order might be cancelled.

Return Policy

1. RC Akshaya can always assure that only products shown in pictures and as described in description are sent to them. Each online store is covered by its own policy and we would like to make sure that customers are aware of our terms and conditions below. We send only products shown in picture and as described, but even with best quality pictures and best description it is practically not possible to give a touch and feel satisfaction of buying from offline stores.
2. If the product is damaged in transit, then it has to be brought to our notice immediately or within 24 hours of receiving it with proof of clear video showing the damage. In that case, the product has to be sent back to us and after examining the product, we can send you a replacement product.
3. For customers who raise a question “I want to return the product as I don’t like it?”  (or) “Since I have not seen the product, take back? ” we would suggest that they are welcome to visit our store in Coimbatore district, can see the product personally, touch and feel it and buy only if satisfied.
4. For simple way of understanding our terms we have a separate page FREQUENTLY ASKED QUESTIONS  which clearly explains the below mentioned terms in easy way.  Or they can also send item numbers to whatsapp so that we can give them few more pictures in whatsapp for better understanding to avoid any discomfort.

Refund Policy

1. Many online ecommerce websites offer unconditional returns or no questions asked return facility. But such facility is not available with us and RC Akshaya can assure that the product will be as shown in pictures and product description. Each and every product is properly described and customers can compare the product received with pictures and description together only.
2. ‘One gram gold plated’ does not mean that the jewellery set has one gram gold in it. It is a general market word used for certain jewellery which are and made and plated to look like real gold jewellery. Some items may contain milligrams content of gold which are used in plating process to bring the finish like real gold.
3. Customers can find the full shop address at contact us page. Products listed online are available ready for customers to check before buying. Even after checking the picture shown online and description provided, if the customers are not sure about the product, then they are requested to visit our shop in the mentioned address and try it and then buy.
4. The customers can be sure always that the products sent to them are brand new due to return policy limitations.
5. All our products are checked before packing. We also pack carefully so that the jewelry does not get damaged while in transit. But in case of very rare instance of items get damaged in transit, please communicate immediately after receiving the item so that alternative arrangements can be made. We shall try to give the exact specification of items and its sizes in item description itself. So before buying itself, please try to decide whether it will suit you. Also please try to understand about the shipping charges involved.
6. Shipping charges paid by customers are not refundable once the products are shipped.
7. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
8. All the trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.   From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
9. You may not create a link to this website from another website or document without RC Akshaya’s prior written consent.

• International Shipping and Customs Duties:
  Customers from international locations outside India, please note that all shipments shipped to locations outside India are subject to customs duty and RC AKshaya does not have any control over the customs duty if any levied. There are separate rules regarding the item value limitation that can be imported for each and every country and customers are requested to check their country appropriate websites to know the value of items allowed to be imported without paying duty. Incase of any charges levied, customers have to pay the duty and RC Akshaya is not in anyway responsible for customs duties and charges. If customers placing orders from international locations do not pay customs and clear the package, and in any case they  refuse to take delivery of the package, even then the customs charges and return courier charges need to paid by the customers only. RC Akshaya is not liable to pay for any tax or duties levied outside India and only the importer or the buyer have to pay them according to the rules of the country from where they have placed order. In this case, the customer cannot claim refund if they do not pay the duty and clear the package.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority in India only
• During festival season like Diwali. Pongal, Ramzan, Christmas etc, the courier companies will have a tight schedule with more orders and there may be delay in delivery. So customers are required to plan in advance if they require delivery before those festival days. Minimum 3 to 5 days may be taken by courier companies for certain regions.

Changes To This Agreement

We reserve the right, at our store discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. The content of the pages of this website is for your general information and use only. It is subject to change without notice.